Hill Associates Corporation is seeking a customer-facing liaison Network and Telecommunications Project Manager to join the enterprise network and voice program team within the Office of the Chief Information Officer (OCIO) in a large Washington, D.C. Cabinet-level Federal Agency.
The Network and Telecommunications Project Manager acts as the program office’s primary interface with customer stakeholders for delivery of enterprise network, voice, and telecommunications services. As the focal point for all communications to and from organizational Bureaus and components, the Network and Telecommunications Project Manager conveys program policies, procedures, and service information, while supporting customer operations, escalations, and other necessary topics of importance. In addition, the individual is responsible for providing ongoing technical operations support for Enterprise and Bureau-level Wide Area Network (WAN) and voice services obtained through GSA Networx and EIS contract vehicles, deployed to multiple independent customer organizations throughout the enterprise. The role involves continuous interaction with the customer, engineering, business operations, and Managed Service Provider teams. The project manager will actively participate in requirements gathering and design to facilitate the optimal and on-time delivery of technical solutions aligning to business requirements, as well as daily operational activities pertaining to defined customer assignments. The role will also have an active project management component as major initiatives are deployed within areas of support responsibility.
Remote-based is currently supported due to COVID- 19 (in the Washington, D.C. area) but the position is likely to transition to on-site work at a customer location in Washington, D.C. Telework options will be available upon a transition back to the government’s normal operating posture with on-site work.
What You Will Get to Do:
- Acts as the primary interface with organizational stakeholders who consume Enterprise WAN, Voice, and Telecommunications services, and is the primary point of contact for all communications to and from customers, to cover all policies, procedures, service offerings, operations issues, escalations, and other necessary topics.
- Identifies current and future customer service requirements by establishing personal rapport with customer personnel and other persons in a position to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests.
- Liaises with organizational points of contact, Bureau subject matter experts (SMEs) or application owners, program technical, operational, and business operations staff members, technical staff, and managed service provider personnel to ensure 360-degree visibility for ongoing initiatives.
- Conducts business with program management best practices to ensure all initiatives receive appropriate attention and maintain forward progress.
- Facilitates cost planning by studying service requirements, plans, and related customer documents; consults with engineers, architects, and other professional and technical personnel.
- Determines improvements by analyzing technical opportunities of service offerings in, or available for, customer environment; engineers or proposes changes in equipment, processes, or use of materials or services.
- Conducts technical interviews with customers to clearly define service/business requirements.
- Provides technical expertise to ensure that customer needs are met.
- Contributes to operational engineering effectiveness by identifying short-term and long-range issues that must be addressed; provides information and commentary pertinent to deliberations; recommends options and courses of action; implements directives.
- Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
- Advises customer on product, service, or equipment adherence to stated requirements; advises customer on needed actions.
- Positions program office as a thought leader on key technological developments, and as a solution provider for customer business requirements.
- Ensures customer services are deployed in a manner that aligns with federal- and Department/Agency-level policies and initiatives.
- Maintains professional and technical knowledge through review of applicable contract documents, contract modifications, and federal mandates, as well as attending educational workshops, reviewing professional publications, and maintaining technical certifications.
- Prepares weekly activity reports by collecting, analyzing, and summarizing customer activity and status.
- Facilitates service requests with business offices by conferring with technical and professional support staff.
- Assists in the development and training of customer staff by providing technical information, process reviews, and training, as applicable.
- Plans, organizes, leads, and/or attends meetings and conference calls with appropriate customer, program office, and vendor personnel.
- Supports business-related processes associated with performance management and service delivery to customers.
Supports the development of programmatic information and knowledge sharing through contributions to various documents and other informational artifacts.
Bachelor’s degree in information technology, or relevant field of study.
- U.S. Citizen (mandatory).
- Ability to obtain and maintain high public trust (Tier 4/BI) clearance level (mandatory), active DoD security clearance desired, but not required (Secret / Top Secret).
At least 7 years of experience supporting voice or IT infrastructure programs or systems, or 5 years with an advanced degree.
- Basic understanding of network and VoIP infrastructure, implementation scenarios, and concepts.
Ability to communicate clearly and effectively with stakeholders at various organizational levels.
- Ability to work with sizable data sets and generate reports with varying levels of detail for multiple target audiences.
- Exceptional attention to detail.
- Demonstrated ability to make data-driven decisions and to independently execute and advance tasks.
- Ability to build collaborative working relationships with various internal and external stakeholders to support process improvement.
- Ability to communicate issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner.
- Ability to multi-task and handle several concurrent projects.
- Direct or indirect Federal Government experience.
- Familiarity with Federal Government Program Management Offices.
- Network, voice, and/or project management certifications.
What We Can Offer You
Hill Associates is an affirmative action and equal opportunity employer. Employment decisions will be made without regard to race, color, religion, sex, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or other characteristics protected by law.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Hill Associates Recruiting Team at 202-656-6505 or via email at email@example.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Hill Associates offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.